Responsible Gaming

Gamble for entertainment, not income

Gambling involves risk, and outcomes are determined by chance or other factors outside your control. There is no guaranteed strategy, system or method that can ensure a win. Previous results do not predict future results, and a losing streak does not mean that a win is due. Treat every wager as an entertainment expense and only use money that you can comfortably afford to lose.

Before you play, consider setting a personal budget and a time limit. Your gambling budget should come from spare money after essential costs such as housing, food, bills, transport and other regular commitments have been paid. Never use money intended for these expenses, borrow money to gamble or sell belongings to fund play. Avoid gambling when you are upset, tired, under the influence of alcohol or other substances, or trying to recover money lost during an earlier session.

Practical habits for safer play

• Decide how much money and time you can spend before starting a session.
• Keep a record of deposits, withdrawals, wins and losses so that your overall activity remains clear.
• Take regular breaks and avoid playing for longer than planned.
• Keep gambling separate from essential household spending and financial commitments.
• Do not chase losses by increasing your stakes or continuing after your planned limit has been reached.
• Do not gamble on behalf of another person or allow another person to use your account.
• Protect your account details and do not share passwords or payment access with anyone.
• Balance gambling with work, study, family, friends, exercise and other interests.

A win should not be treated as extra income that must be returned to play. If you win, consider withdrawing funds or ending your session rather than increasing your spending. If you lose, accept the result as part of the risk and do not attempt to win it back immediately.

Recognising when gambling may be a problem

Problem gambling can develop gradually. It may affect anyone, regardless of age, income, background or previous experience. You do not need to wait until gambling has caused serious financial or personal harm before taking action. If gambling is difficult to control or is interfering with other parts of your life, support is available.

Consider whether any of the following signs apply to you:

• You gamble for longer or spend more than you intended.
• You regularly think about gambling, planning the next session or finding money to play.
• You increase the amount you wager because previous bets no longer feel exciting.
• You chase losses or return to gambling soon after losing money.
• You hide your gambling, downplay your activity or give misleading information about it.
• You borrow money, use credit or neglect bills and other responsibilities to continue gambling.
• You feel restless, irritable or anxious when you try to stop or reduce gambling.
• You use gambling to escape stress, loneliness, sadness, boredom or other difficult emotions.
• Gambling affects your work, study, relationships, sleep or general wellbeing.
• You have tried to stop or cut back but have not been able to maintain the change.
• You experience conflict with family, friends or colleagues because of gambling.
• You feel shame, regret or distress after playing but continue to gamble.

One sign does not provide a diagnosis, but several signs may indicate that it is time to stop and get help. Speak openly with someone you trust and consider contacting an independent gambling support service or qualified health professional in your area. Independent support can help you understand your options without judgement.

If gambling has contributed to financial difficulty, consider contacting a financial counsellor or another suitably qualified adviser. They may help you review debts, create a budget and plan practical next steps. Do not take out further credit or make major financial decisions while trying to recover gambling losses.

Support and personal responsibility

Fastpay Casino provides information and account-based options to support safer gambling, but no tool can replace personal awareness or professional advice. You remain responsible for deciding whether gambling is appropriate for you and for following the laws and requirements that apply to your location. Only gamble if you are legally permitted to do so, and do not access gambling services if you are subject to a restriction or exclusion.

If you are under the legal gambling age, do not create an account or attempt to gamble. Parents, carers and account holders should take reasonable steps to prevent children and other unauthorised people from accessing gambling services. Keep devices locked, use password protection and supervise access where appropriate.

For independent help, consider a recognised gambling counselling service, a qualified mental health professional, a financial counsellor or a trusted medical practitioner in Australia. You can also speak with a family member, friend or support person. If you feel at immediate risk of harming yourself or someone else, move away from gambling and contact local emergency services or an appropriate crisis service without delay.

If you have questions about the safer gambling features available at Fastpay Casino, use the support option displayed on the website. We encourage you to ask for information before gambling, request a break when you need one and take any concern about your gambling seriously.

1. Set an affordable budget and time limit before you play.
2. Use available limits, reminders or account restrictions to support your plan.
3. Never chase losses or gamble with money needed for essentials.
4. Pause or stop if gambling causes stress, secrecy or conflict.
5. Seek independent support early if you are finding it difficult to stay in control.