Privacy Policy

This Privacy Policy explains how Fastpay Casino may collect, use, store and share information when you visit the website, create an account, use our services or contact support. It also explains your privacy choices and the steps you can take to manage your personal information.

Fastpay Casino operates under licences issued by the Tobique Gaming Commission in New Brunswick (licence 0000002) and the Comoros gaming authority (AOFA licence ALSI-202508056-FI2).

Information we may collect

When you use Fastpay Casino, we may handle information that identifies you, relates to your account or helps us operate the website. The information collected depends on how you use the services, the features you access and the information you choose to provide. We aim to collect information that is relevant to these purposes and to handle it responsibly.

Account and contact details

When you register or update an account, we may collect details such as your name, date of birth, residential information, country of residence, username, password, telephone details and email address. We may also keep information about your account settings, preferences, responsible gambling choices, communications and interactions with customer support. Some details may be required before an account can be opened or particular services can be used.

Identity and verification information

To help confirm your identity, age, location or eligibility, we may request verification information and documents. These may include identity documents, proof of address, photographs or other information needed to complete checks. We may also receive information from verification, fraud prevention or security service providers. These checks help protect accounts, prevent misuse and support our legal and operational responsibilities.

Payment and transaction records

When you make a deposit, withdrawal or other transaction, we may handle payment-related information, transaction amounts, dates, status, method and related account records. Payment service providers may process sensitive payment details directly. We may receive enough information to confirm and reconcile a transaction, manage your account, respond to enquiries and identify unusual or unauthorised activity.

Technical, device and usage data

We may collect information about the device and connection used to access the website. This can include an IP address, browser type, operating system, device identifiers, language settings, time zone, approximate location, pages viewed, links used, session information and technical error details. We may also record information about how you use the website, including login activity and interactions with account features.

How we use information

We use personal information for purposes connected with providing and managing the services. We may combine information from different sources where this is reasonably necessary to maintain accurate records, protect accounts and meet our responsibilities. The purposes may include the following:

Creating, administering and securing your account.
Processing deposits, withdrawals and other account transactions.
Confirming identity, age, location and account information.
Carrying out anti-fraud, anti-money laundering, security and risk checks.
Detecting, investigating and preventing suspicious, unlawful or unauthorised activity.
Providing customer support, responding to enquiries and resolving complaints.
Sending service messages about accounts, transactions, security, changes or important operational matters.
Personalising website content and remembering selected preferences.
Monitoring website performance, testing features and improving usability.
Understanding how the services are used and developing safer, more reliable features.
Meeting record-keeping, reporting and other legal or compliance obligations.
Protecting our rights, users, systems and business interests where necessary.

Where marketing communications are available, we may use relevant information to send offers, updates or other promotional material in accordance with applicable requirements and your communication choices. You can change your marketing preferences at any time. Service and security messages may still be sent when they are necessary to manage your account or provide an important update.

We do not use information for purposes that are unrelated to the reason it was collected unless a further use is permitted or required. If a new purpose is materially different, we may provide additional information or seek consent where appropriate. Some processing may be necessary to provide the services, while other processing may be carried out to meet legal duties, protect users, prevent fraud or support legitimate business operations.

Sharing, security and retention

We may share information with carefully selected service providers that help us operate the website and manage accounts. These providers may support payment processing, identity and age checks, fraud prevention, information technology, hosting, analytics, customer support, communications, security and professional services. They should only use information for authorised purposes and are expected to apply appropriate safeguards.

Information may also be shared where reasonably necessary to comply with a legal or regulatory requirement, respond to a lawful request, protect the safety of a person, investigate suspected fraud or other misconduct, enforce applicable terms, or protect the rights and security of Fastpay Casino, its users and service providers. We may share information as part of a business change, such as a restructuring or transfer, where permitted and subject to appropriate protections.

Keeping information secure

We use reasonable technical, administrative and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Security measures may include access controls, authentication processes, monitoring, secure communications and staff or supplier procedures. No website, online transmission or storage system can be guaranteed to be completely secure, so you should use a strong password, keep login details confidential and contact support if you suspect that your account has been compromised.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, dispute handling, security and business records. The period may depend on the type of information, the reason it was collected and whether there is an ongoing account, transaction or issue.

Closing an account does not always mean that all information can be immediately deleted. Some records must be retained for a period required by law or for legitimate purposes such as fraud prevention, resolving disputes, maintaining transaction records and demonstrating compliance. When information is no longer required, we may securely delete it, anonymise it or place it beyond normal use, subject to our technical and legal obligations.

Some service providers may process information in countries other than Australia. Where information is handled across borders, we take reasonable steps to use appropriate contractual, technical or organisational protections and to require the information to be handled in accordance with applicable privacy requirements.

Cookies and similar technologies

Fastpay Casino may use cookies and similar technologies to make the website work, remember settings, maintain sessions, improve security, understand website usage and support relevant communications. A cookie is a small text file or similar data stored on your device when you visit a website. Some cookies are necessary for core functions, while others help us analyse performance or remember preferences.

Cookies may collect information such as your browser type, device details, pages visited, session activity and selected settings. They generally do not contain your account password. Information collected through cookies may be combined with other technical or account information where this is necessary for the purposes explained in this policy.

You can manage or block cookies through your browser settings. Your browser may allow you to delete existing cookies, reject new cookies or receive a warning before cookies are stored. If you disable certain cookies, parts of the website may not work correctly, and some account or security features may be unavailable. Cookie settings usually apply separately to each browser and device.

We may update our use of cookies as the website and its features change. If a cookie notice or preference tool is made available, it may provide additional choices about non-essential technologies. The settings you choose do not necessarily remove information that has already been collected or information that must be retained for security, transaction or legal purposes.

Your privacy rights and how to contact us

You may have rights over the personal information we hold about you, subject to applicable requirements and reasonable exceptions. You can ask us to confirm whether we hold information about you and request access to that information. You may also ask us to correct information that is inaccurate, incomplete or out of date.

In appropriate circumstances, you may request deletion of your personal information. Deletion may not be possible where we need to keep records for legal, security, fraud prevention, transaction, dispute or other legitimate reasons. If we cannot comply fully with a request, we will explain the relevant limitation where we are permitted to do so.

You can withdraw consent to marketing communications at any time by using an unsubscribe option included in a promotional message, changing available account preferences or contacting us. Withdrawing marketing consent does not affect processing that is necessary to operate your account, process transactions, provide security messages or meet legal obligations.

Making a privacy request

To exercise your rights, ask a privacy question or request access, correction or deletion, contact support@fastpay-casino.best. Please describe your request clearly and provide enough information for us to understand what you need. We may ask for reasonable information to verify your identity before responding, especially where the request concerns account details or sensitive information.

We aim to handle privacy requests within a reasonable timeframe. The time needed may depend on the complexity of the request, the information involved and any verification required. We may need to retain a record of your request and our response. If you believe information has been handled incorrectly, please contact us first so the matter can be reviewed.

Policy updates

We may update this Privacy Policy when our services, technology, practices or obligations change. The latest version will apply from the date it is published on the website. We encourage you to review this page from time to time. If an update is significant, we may provide additional notice through the website or an account communication where appropriate.